1. Introduction
Welcome to Digioxa.shop (“we,” “our,” “us”). We respect your privacy and are committed to protecting it through this Privacy Policy. This document outlines how we collect, use, and safeguard your information when you visit our website https://digioxa.shop/ and use our services. By using our website, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information when you use our website or make a purchase:
- Personal Information: Name, email address (digioxashop@gmail.com), phone number (9220949101), billing/shipping address, payment details.
- Transaction Details: Orders placed, purchase history, payment method (we do not store card details).
- Device & Usage Data: IP address, browser type, cookies, device information, and browsing behavior on our website.
- Communication Data: When you contact us via email, phone, or chat support.
3. How We Use Your Information
We use the collected data for the following purposes:
- To process orders, payments, and provide customer support.
- To improve our website, services, and user experience.
- To send you order updates, promotional offers, and newsletters (you can opt out anytime).
- To prevent fraud and enhance security.
- To comply with legal and regulatory requirements.
4. Payment & Security
We use secure third-party payment gateways such as Razorpay, Cashfree, and PayU to process payments. We do not store your payment information. These gateways comply with PCI DSS standards to ensure secure transactions.
5. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.
6. Third-Party Services
We may share your information with third-party service providers, including:
- Payment processors (Razorpay, Cashfree, PayU)
- Shipping partners to deliver your orders
- Analytics tools to improve website performance
- Legal authorities if required by law
We do not sell, rent, or trade your personal data.
7. Refund & Cancellation Policy
- Customers can request a refund or cancellation within 2 hours of placing an order.
- Once the order is processed, no refunds or cancellations will be accepted.
- Refunds (if applicable) will be processed to the original payment method within 7-10 business days.
8. Shipping & Delivery Policy
- Orders are processed within 24 hours of confirmation.
- Standard delivery time is 48 hours from the dispatch date.
- Delivery delays may occur due to unforeseen circumstances (natural disasters, government restrictions, etc.).
9. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal data.
- Opt out of marketing emails.
- Restrict or object to data processing.
To exercise your rights, contact us at digioxashop@gmail.com or 9220949101.
10. Data Protection & Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
12. Contact Us
For any questions regarding this Privacy Policy, please contact:
- Email: digioxashop@gmail.com
- Phone: 9220949101
- Address: Malli Devaria, Deoria, Rudrapur, Udham Singh Nagar, Uttarakhand, 263148
By using our website, you agree to this Privacy Policy. Thank you for trusting Digioxa.shop!