1. Overview At DigiOxa Shop (https://digioxa.shop/), we strive to provide high-quality products and a seamless shopping experience. Please read our Refund and Cancellation Policy carefully to understand the terms under which refunds and cancellations are processed.
2. Cancellation Policy
- Customers can request a cancellation within 2 hours of placing an order.
- To cancel an order, please contact us immediately at digioxashop@gmail.com or call us at 9220949101.
- Orders cannot be canceled once they have been processed for dispatch.
3. Refund Policy
- Refunds will be provided only in cases of order cancellations made within the 2-hour window.
- If a product is damaged, defective, or incorrect upon delivery, customers must report the issue within 24 hours of receiving the product by contacting digioxashop@gmail.com with supporting images.
- After verification, we may offer a replacement or refund based on the situation.
- Refunds will be processed within 7-10 business days to the original payment method.
4. Delivery Policy
- All orders will be processed and shipped within 48 hours from the time of order placement.
- Delivery timelines may vary depending on the location and shipping partners.
- Customers will receive tracking details once the order is dispatched.
5. Non-Refundable Cases
- Orders that have already been processed and dispatched.
- Items damaged due to customer mishandling.
- Incorrect address or failure to receive the delivery.
- Requests made beyond the stipulated time frame.
6. Contact Information For any queries regarding refunds, cancellations, or deliveries, feel free to contact us:
- Email: digioxashop@gmail.com
- Phone: 9220949101
- Address: Malli Devaria, Deoria, Rudrapur, Udham Singh Nagar, Uttarakhand, 263148
By placing an order on our website, you agree to the terms and conditions stated in this Refund and Cancellation Policy.
DigiOxa Shop https://digioxa.shop/